Skip to content

Quick Thinking 6-Year-Old Hero Karl Burnstad Saves Mother’s Life

Back row, left to right: Dispatcher Nylah Holt, Chief Deputy Connor Ehr, Communications Center Supervisor Dezi Lockard. Front row, left to right: Keith Viveiros of RapidSOS, SRO Jim Nelson, Karl Burnstad, Undersheriff Robbie Patterson. At the Columbia County Sheriff’s Office in Washington state. Last November, Tracy Burnstad, a Columbia County resident, fell unconscious while at…

Read More

More Connected Than Ever: Takeaways from Quarantine

As the world hunkers down in the fight against COVID-19, we look to our heroes on the frontlines for inspiration, as we watch them go to work from at least six feet away. While their jobs are to treat our illnesses, answer our emergency calls, or even bring us our Amazon packages, our job is…

Read More

“9-1-1, Where is the Location of your Dispatchers?”

Emergency call-handling has traditionally focused around being physically located in a 9-1-1 center, but the COVID-19 pandemic is revealing the need for 9-1-1 telecommunicators to be flexible. By nature, staff in these centers are able to respond and adapt to fast moving, high stress, and always changing situations – however, this skill set is being…

Read More

Pandemic Protocols: How EMS are Handling COVID-19

EMT with PPE Mask

This past weekend, New York City’s 9-1-1 system experienced a larger volume of 9-1-1 calls than they did on 9/11 – as the COVID-19 pandemic shutters the city, medics like myself are trying to keep up with the demand for service while rationing supplies and personnel. We’re operating under pandemic protocols –a set of rules…

Read More

Monthly News Round Up – March 2020

9-1-1 News You Should Know Here’s how Coronavirus will Change What a 9-1-1 Dispatcher will Ask You While fielding your concerns about COVID-19, 9-1-1 is asking new questions to protect fellow first responders as they respond to incidents. Five Ways 9-1-1 Is Preparing for COVID-19 The 9-1-1 community is serving at the frontlines of the…

Read More

A Message to 9-1-1 from a Former 9-1-1 Dispatcher

Thank You 9-1-1 Message

Karin Marquez is the Director of Customer Success at RapidSOS. She previously served as the supervisor of the City of Westminster Emergency Communications Center from 2004 to 2018. Karin is currently running for the position of Private Sector Director for NENA. I want to take a minute to give a huge shout out to all…

Read More

The New Economic Norm: On-Demand Economy and Coronavirus

On-Demand Economy worker

By: Viyas Sundaram As our society embraces social distancing to help slow the spread of COVID-19, we’ve looked to our heroes, some old and some new, to help maintain a sense of normalcy. Among those unsung heroes are the workers in the on-demand economy: our delivery drivers, warehouse workers, dog walkers, and ride-share drivers, who…

Read More

Five Ways Apps are Handling COVID-19

Apps COVID-19

Many countries are starting to take drastic measures to curb the spread of COVID-19, limiting public gatherings, shuttering nonessential services, and encouraging social distancing. As a result, countries around the world are staying indoors, practicing good hygiene, and riding out the storm. Luckily, in the digital age, many of us can work from home, order…

Read More

Five Ways 9-1-1 Is Preparing for COVID-19

COVID-19 and 9-1-1

Earlier this week, the World Health Organization declared COVID-19, otherwise known as the coronavirus, a global pandemic. As citizens scramble for canned goods and prepare to ride the virus out, our emergency services are gearing up to respond to the rapidly changing crisis. They’re taking extra precautions inside and outside their Emergency Communications Centers (ECCs)…

Read More

How Technology is Transforming Campus Safety

How Technology is Transforming Campus Safety

Remember spending more time on your school’s campus than at home? Long hours cramming for an exam at the library and goofing around with friends in the cafeteria are activities central to growing up for many. Over the past few years, however, massive crises on school grounds have changed the way students navigate the campuses…

Read More